Contact us

Need help? We’re here for you. Our Client Success team and advisors are here to answer all your questions - from transferring an account to making a financial plan.

Reach us by email

You can contact us at anytime 24/7.

Priority support

Are you a Premium or Generation client? Visit the Wealthsimple app for priority support.

Tax support

For Wealthsimple Tax inquiries, please email us at tax@wealthsimple.com - phone support is not available.

For one-on-one expert advice, check out the Wealthsimple Tax Pro Plan.

Chat with us

Connect with our team during business hours or get answers from our virtual assistant by clicking the chat icon in the bottom right corner of your screen.

Monday: 9 am - 6pm (ET)
Tuesday: 9 am - 6pm (ET)
Wednesday: 9 am - 6pm (ET)
Thursday: 9 am - 6pm (ET)
Friday: 9 am - 6pm (ET)
Saturday & Sunday: Closed

Business hours may be subject to change on holidays

Reach us by phone

You can reach our Client Success team by phone at

1-855-255-9038

Monday: 9 am - 6pm (ET)
Tuesday: 9 am - 6pm (ET)
Wednesday: 9 am - 6pm (ET)
Thursday: 9 am - 6pm (ET)
Friday: 9 am - 6pm (ET)
Saturday & Sunday: Closed

Business hours may be subject to change on holidays

File a complaint

We’re here for you. If you’re unsatisfied with your experience, learn more about ways to file a complaint.

Resolving an outstanding balance

Our Resolutions team is available to support with negative account balances. Reach us by phone at

1-888-890-3410

on weekdays between 9am - 6pm (ET), or by email at resolutions@wealthsimple.com.