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Contact us

Need help? We’re here for you.

Chat with us

Connect with our team during business hours or get answers from our virtual assistant by clicking the chat icon in the bottom right corner of your screen.

  • Monday: 9 am - 6pm (ET)

  • Tuesday: 9 am - 6pm (ET)

  • Wednesday: 9 am - 6pm (ET)

  • Thursday: 9 am - 6pm (ET)

  • Friday: 9 am - 6pm (ET)

  • Saturday & Sunday: Closed

  • Business hours may be subject to change on holidays

Reach us by phone

You can reach our Client Success team by phone at

1-855-255-9038
.

  • Monday: 9 am - 6pm (ET)

  • Tuesday: 9 am - 6pm (ET)

  • Wednesday: 9 am - 6pm (ET)

  • Thursday: 9 am - 6pm (ET)

  • Friday: 9 am - 6pm (ET)

  • Saturday & Sunday: Closed

  • Business hours may be subject to change on holidays

Guidance & support

Our help centre has everything you need to learn more about the app or find answers to your questions at your own pace.

Tax support

For Wealthsimple Tax inquiries, please email us at tax@wealthsimple.com - phone support is not available.

For one-on-one expert advice, check out the Wealthsimple Tax Pro Plan.

File a complaint

We’re here for you. If you’re unsatisfied with your experience, learn more about ways to file a complaint.

Resolving an outstanding balance

Our Resolutions team is available to support with negative account balances. Reach us by phone at

1-888-890-3410
on weekdays between 9am - 6pm (ET).