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Interac e-Transfer Terms and Conditions

By using the Interac e-Transfer Service, you agree to the following terms and conditions. If you do not agree to the terms and conditions below, you must not use the Interac e-Transfer Service. 

Definitions 

1. In these Terms and Conditions: 

“Agreement” means these Interac e-Transfer Terms and Conditions, as amended from time to time. 

“Autodeposit” means an Interac e-transfer that is automatically deposited to the designated account of a Recipient without answering the security question

“PTC” means People’s Trust Corporation, the company that operates the Interac e-Transfer Service. 

“Recipient” means the person to whom the Sender is sending the money. 

“Sender” means the person who is initiating the sending of an Interac e-Transfer. 

“Service” means the Interac e-Transfer Service. 

“Transfer” means a money transfer sent or received using the Service. 

“We”, “our”, “us”, and “Wealthsimple” mean Wealthsimple Investments Inc. and its affiliated entity Wealthsimple Payments Inc. and “you” and “your” mean the Wealthsimple customer who uses the Interac e-Transfer Service as a Sender or a Recipient, as the case may be.

2. This Agreement applies to each Interac e-Transfer transaction you send or receive. It replaces all prior agreements between you and us with regard to the subject matter of this Agreement. 

3. To send money from or deposit money to your Wealthsimple account using the Service, you must have a Wealthsimple account(s) with e-Transfer functionality (the “Account”) and you must register for the Service by establishing a profile in connection with the Service (including your name and email address) and by agreeing to the terms and conditions of this Agreement. 

4. To send money from your Account using the Service, you must have sufficient funds in your designated Account to cover the amount of funds being transferred plus any applicable fees. 

5. You must comply at all times with the technical and security requirements which may be established with respect to the Service and which are provided to you. These technical and service requirements may be modified or replaced from time to time.

Limits

6. You understand that Wealthsimple, other participating financial institutions and/or PTC may impose limits, dollar and otherwise, that apply to your use of the Service including, without limitation, on the amount of money that you are allowed to send and receive using the Interac e-Transfer Service. These limits are subject to change without prior notice to you and can be viewed on the Wealthsimple website or through the Wealthsimple app. Neither Wealthsimple nor PTC is responsible for any delays, losses or damages caused to you or any other person by the application of these limits or changes to such limits.

Autodeposit Registration

7. You will automatically be registered to Autodeposit with an email address that will be assigned to you by Wealthsimple for the specific purpose of funding your account. Following registration, any Interac e-transfer sent to you to that email address will be deposited into your Account without any further action from you.

Security Question and Answer

8. Each time you send funds to a Recipient using the Service, you will need to create a security question (the “Security Question”) and answer to the Security Question (the “Answer”) that will be used to authenticate the Recipient’s identity. To prevent unauthorized access to the funds, the Answer to the Security Question must be something known only to you and the Recipient. Neither Wealthsimple nor PTC are liable for any unauthorized deposit if you create a Security Question and Answer that someone other than the Recipient knows or is likely to know or can be easily guessed or obtained.

  • Wealthsimple will not be liable for losses incurred by Senders or Recipients as a result of the misuse, improper communication or improper disclosure of the Answer to the Security Question.

Canceling or Stopping the Transfer

9. You, the Sender, may request a “Cancel Transfer” by selecting the following the instructions located here, provided that the Recipient has not already deposited the money into his/her deposit account at a participating financial institution. Once a Recipient has deposited the money, or provided directions for the deposit of the money, you, the Sender, cannot reclaim the money. If your Stop Transfer request is accepted, the amount of the Transfer will be deposited to the Account you select at the time of the Stop Transfer request.

Email Addresses, Email Accounts, Email Notifications, Instant Messages

10. To send money to others using the Interac e-Transfer Service, you must provide your email address to us. We may disclose your email address to our affiliates, PTC and their employees and agents for the purposes of processing your Interac e-Transfer Service transactions. If you change your email address, you are responsible for updating our records for this Service on your Wealthsimple app.

11. The information you provide to us in connection with the Service will be treated in accordance with the terms of the Wealthsimple Privacy Policy. We may share your information with our affiliates, other participating financial institutions, with PTC and with its suppliers and agents for the purposes of operating the Service.

12. You agree not to provide the Recipient’s email address or instant message contact information (and not to initiate a Transfer to the Recipient) unless the Recipient has consented to you giving his or her email address or instant message contact information, as the case may be, to Wealthsimple, other participating financial institutions and PTC, and their respective suppliers and agents for the purposes of the Service.

13. It is your responsibility to monitor your email account for email notifications, your Wealthsimple App for in-app notifications or your mobile device for instant messages regarding Interac e-Transfer transactions that you are either sending or receiving.

14. When you initiate an Interac e-Transfer transaction as a Sender, an email or instant message notification will be sent to the Recipient informing them that money is being transferred, and disclosing your (the Sender’s) name, the name of the Recipient, and the amount of the Transfer. The notification will also instruct the Recipient on how to deposit the money to their deposit account.

  • Email messages will be reflected as being sent from your email address. Instant messages will be reflected as being sent from your instant messenger service.

15. For each Interac e-Transfer transaction, both the Sender and the Recipient may receive one or more email or instant message notifications concerning the same Interac e-Transfer transaction. Neither Wealthsimple nor PTC will be responsible if an email or instant message is intentionally or unintentionally forwarded to anyone else by the Sender or the Recipient.

Obligations of the Recipient

16. You acknowledge that you have advised the Recipient that, in order to deposit the funds from an Interac e-Transfer which you have sent, the Recipient may be required to sign up for online banking service with a participating financial institution.

Record of Transactions

17. You agree that the Sender’s financial institution, the Recipient’s financial institution, and PTC may retain a record of the following information relevant to each Interac e-Transfer transaction: the names of the Sender and Recipient; the transit number, account number, and the names of the financial institutions of both the Sender and the Recipient.

Service Limited to Canadian Funds within Canada

18. You acknowledge that the Service is offered for transfers in Canadian funds only and may be used to transfer funds to and from Canadian dollar accounts held at participating Canadian financial institutions. A list of participating financial institutions may be obtained at www.interac.ca.

Timeframes for Availability of Funds

19. Funds will generally be available to the Recipient immediately upon receiving an email or instant message notification that funds have been transferred to them through the Service, provided the Recipient banks online with a participating financial institution and chooses to receive funds through that financial institution. However, the actual time to receive funds may vary depending upon the circumstances and accordingly, Wealthsimple makes no representations regarding the maximum time to complete a Transfer.

  • If a Recipient chooses to receive the funds being transferred via the Service to Recipient through PTC, the funds will be generally be available within four (4) to six (6) business days from the date the Recipient accepts the Transfer.

  • Recipient may receive funds through a non-participating financial institution which is a Canadian Payments Association member, however, Recipient may incur additional charges and experience a delay in the deposit of funds to their account.

20. As a Recipient, you have thirty (30) days from the date a Transfer is initiated by a Sender (the “Transfer Date”) to claim the funds transferred. If you send funds and the Recipient does not claim the funds within thirty (30) days after the Transfer Date, we will notify you by email and funds will automatically be deposited to your Account. 

Fees

21. If you send money to a Recipient, the Recipient may be charged a fee to receive the funds by their financial institution or by PTC. The fee may be deducted from the funds they are receiving, may be an additional surcharge, or may be part of a service fee.

No Third Party Use

22. You will not allow the Service to be used by any third party to perform transactions on your deposit accounts with us for sending or receiving funds or for any fraudulent or illegal purpose or to perform money-laundering transactions.

Limitation of Liability

23. The limitations of liability set out in the Wealthsimple Cash User Agreement apply to this Agreement and to your use of the Service.

  • In addition to the foregoing, we, our officers, directors, affiliates, agents and suppliers are not liable to you for any losses, including direct, indirect, incidental, special, punitive or consequential losses or damages, loss of profits, damages for inconvenience, loss of revenue, loss of business opportunities or any other foreseeable or unforeseeable losses, arising from:

    • Acts or omissions of a Sender or a Recipient;

    • Acts or omissions of any third party including, without limitation, a participating financial institution or PTC;

    • Disclosure by Sender or Recipient of the Security Question or Answer;

    • Payment of the funds being transferred to a third party who correctly answers the Security Question; or

    • The circumstances described in Sections 6, 7, 14 and 15 of this Agreement,

  • whether or not the act or omission would otherwise give rise to a cause of action in contract, tort, statute or any other doctrine of law, and even if Wealthsimple was advised of the possibility of damages or was negligent.

  • If you use the Service to make or receive a payment for goods or services, to satisfy a debt or other obligation or to make a gift, you must settle any disputes or claims arising from such transactions directly with the Sender or Recipient, as the case may be.

Termination of Agreement

24. We may terminate this Agreement at any time upon ten days prior notice to you, or immediately and without notice in the case of your breach of this Agreement. We may immediately suspend your use of this Service and terminate this Agreement if we have reason to suspect that you have used the Service for fraudulent, illegal, or money laundering purposes, or if you have, in our sole discretion, misused the Service.

Wealthsimple Cash User Agreement

25. This Agreement is in addition to the Wealthsimple Cash User Agreement, as amended or replaced from time to time. In the event of a conflict between this Agreement and the Wealthsimple Cash User Agreement, this Agreement will govern with respect to the Service.

Amending this Agreement

26. You acknowledge that we can add, change or replace the terms of this Agreement from time to time. Your continued use of the Service after we have provided notice to you following notice of such change means that you agree to and accept the new terms and conditions of this Agreement as amended, modified and/or replaced.

Notices

27. Any notice we are required to provide to you under this Agreement may be given to you by sending a push notification, in-app notification on the Wealthsimple app or by sending an email message to you at the last email address we have for you on our records or a text message to your mobile device at the last number we have for you on our records. You may terminate the Service at any time by notifying us.

Language

If you'd like to review a french version of this Agreement, you can view it here.